Learn how to troubleshoot your PLDT Home Modem with these easy to follow steps!​ Get more helpful information by downloading the Customer User Guide at https://pldthome.info/FBcustomer_user_guide | PLDT Cares
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What if there’s no dial tone? 🤔 Let’s work together to fix it! Go to www.pldthome.com/support and look for the Downloadables section to get a copy of the Customer User Guide. | PLDT Home
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If you're having trouble accessing the internet, you can check if your account is part of a service interruption. Just text PLDTTRACK and send to 8171 for Smart, TNT and Sun for free; or 0970-0000-171 for other networks.​ For more information, visit https://pldthome.info/FBPLDTTrack. | PLDT Cares
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Do you need help fixing your telephone? ☎️ Let us know through m.me/PLDTHome. Tap the #GetStarted button now. 👍 For more information on how to troubleshoot your telephone, visit https://pldthome.info/FBFixTel. | PLDT Cares
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Lost your internet connection? After conducting basic troubleshooting steps, you may file a repair ticket through chat. 💬 Get started by messaging us at m.me/PLDTHome. Select "Report A Problem", and follow the steps in creating a repair ticket. Check out this short video to learn how. 👇 For more information on how to troubleshoot your internet connection, visit https://pldthome.info/FBFixNo | PLDT Cares
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Want to check your outstanding balance? Just send us a text message. Type PLDTHOMEBILL and send to 8171 for Smart, TNT and Sun for free; or 0970-0000-171 for other networks. Visit https://pldthome.info/FBCheckBal for more information. | PLDT Cares
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