There is a growing and uncomfortable issue that we as a society need to address. It’s something that impacts some of our most important customer service workers, from those working in retail outlets ...

Compass Levy workers strike outside the United Center in March 2023. About 290 hospitality workers have unionized with Unite Here Local 1 since March 2022. Credit: Courtesy Unite Here Local 1 As the ...

Service workers are some of the hardest-working employees out there. Part of what makes their job so intense is the fact that they have to deal directly with customers almost all of the time. Some ...

Josh Hoffman sat before a room of aspiring homeless service workers and talked about why it’s important not to get discouraged. To make his point, the veteran in the field recalled a story of a woman ...