I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...

Facepalm: Oh dear, Bethesda. Just when it looked like there couldn't be any more Fallout 76-related controversies, customers have reported being able to access other people's support tickets, along ...

A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom's Eric Moret shared how he nearly lost his entire ...

Use of popular videoconferencing platforms like Zoom, Microsoft Teams, Cisco Webex, Google Meet, Slack and others skyrocketed during the pandemic due to remote work migration. They continue to play an ...

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and ...

Reeling from a hack and breach earlier this month, the Internet Archive hit another bump days ago after an unidentified hacker taunted the non-profit through its customer support tickets. Featured ...