Connecting different software systems is a big deal for businesses these days. When things work together smoothly, ...

Salesforce this week made a series of moves that aim to expand the role of customer relationship management software and reinvent it into something resembling a business operating system. We'll sum up ...

Salesforce and Google Cloud have launched integrated AI workflow tools aimed at streamlining operations, boosting productivity, and enhancing decision-making for businesses of all sizes. The move ...

Salesforce today announced Einstein Relationship Insights (ERI), an AI-powered research tool that autonomously explores the internet and internal data sources to discover relationships between ...

Global leaders in CCaaS and CRM expand partnership to help businesses drive more value from data and AI with Genesys Cloud CX and Salesforce Service Cloud This jointly released solution makes agent ...

Salesforce.com is well known as the pioneer of software as a service (SaaS) - the provision of hosted applications across the internet. Salesforce launched its SaaS CRM (Customer Relationship ...

So, you’re wondering about Salesforce and whether it fits into the SaaS or PaaS box? It’s a common question, and honestly, it ...