Microsoft Dynamics is great for businesses using the Microsoft platform or needing an on-premise CRM. Salesforce is more suited for companies looking for more advanced AI and automation tools.

Without hiking license fees, Microsoft will roll out its next upgrade to Microsoft CRM software in August, the company announced Tuesday. The new version, Microsoft CRM 1.2, will have several key ...

Microsoft Dynamics 365 is a comprehensive customer relationship management (CRM) solution packed with advanced features enhanced by AI capabilities. It offers a robust set of tools to help businesses ...

The CRM Advantage solution is available on both Hewlett-Packard and IBM platforms and includes hardware, software and implementation services. Avnet Partner Solutions, Tempe, Ariz., plans to put ...

The product, also known as MS CRM, fills a gap between Microsoft's bCentral offerings for small businesses and its Great Plains/Siebel Front Office bundle for larger midsize companies, the company ...

Despite significant product advances in Customer Relationship Management (CRM) solutions, salespeople face many of the same engagement challenges they’ve had in the past. It’s still difficult to find ...

Microsoft has reached a definitive agreement to acquire Parature, a cloud-based customer engagement solutions provider. Financial terms of the agreement were not disclosed. Parature offers strategic ...

DALLAS, March 27 /PRNewswire-FirstCall/ -- At Convergence 2006, the Microsoft Business Solutions Group's customer conference, Microsoft Corp. (Nasdaq: MSFT) today ...

Customer relationship management (CRM) not just an application, it’s a way to network with your customers in an exchange that delivers greater value to them and greater profits to your business.

Microsoft CRM, first released at the start of 2003, is the flagship software of Microsoft’s Business Solutions back-office applications group. Microsoft’s current CRM head, David Thacher, will remain ...