Proven tools matter. Contact center technology succeeds when it improves FCR, AHT or CSAT, not when it simply adds more features. Agent support wins. AI and automation deliver when they amplify agents ...

The NFL Technology Innovation Hub marks a significant step forward in the league's commitment to integrating cutting-edge technology into the game, its business operations and the fan experience. The ...

Generative artificial intelligence is causing the demand for data centers to explode, bringing with it a host of operational and energy challenges. Proptech firms are trying to come up with solutions ...

Throughout 2024, Allen has continued to attract big-name companies in a variety of industries, particularly technology. Dan Bowman, executive director of the Allen Economic Development Corporation, ...

WINNIPEG, Manitoba, Feb. 19, 2025 (GLOBE NEWSWIRE) -- HUB Technology Solutions Ltd., a leading provider of managed IT services and technology solutions in Manitoba, is pleased to announce the ...

It feels like the more technology a company deploys in its call center, the more it results in the worst customer experience possible. What used to be a personal conversation with a specific person is ...

The data center industry is expanding rapidly to keep up with the flywheel growth of AI. While these data centers are necessary AI infrastructure, they store an AI company’s compute, they are ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a fresh advantage. Busy contact centers handle millions of conversations across ...