FAIRFAX, Va. — Fairfax County's 911 center, which answers about 3,000 calls a day, is testing artificial intelligence technology to help manage non-emergency calls. The Department of Public Safety ...

HUNTSVILLE, Ala. (WHNT) — Sunday marks 14 years since 62 tornadoes tore through Alabama, killing 253 people and injuring thousands of others. During these devastating storms, a flood of calls was sent ...

The 911 Center in Roanoke will be rolling out new emergency medical dispatch protocols, moving to a more data-driven system. “Our current system is much more individualized, experience-based,” 911 ...

MARTINSVILLE, Va. – The Henry County Board of Supervisors voted Tuesday to allocate two state grants aimed at boosting the Martinsville-Henry County 911 Center. The grants will be used to upgrade ...

Beyond the distant sounds of construction, Lake County’s Regional Operations Center was quiet Thursday afternoon as the media was given a tour of the facility. That will change this summer, however, ...

Fayetteville and Cumberland County elected officials say they were caught off guard by a bill allowing Cumberland County to merge 911 call centers.

The Bureau of Emergency Communications has made huge strides in staffing, cutting down on the time it takes to answer calls, ...

The Franklin County Sheriff's Office unveiled a new $6.5 million 911 center that officials say will streamline emergency responses and allow deputies and local police officers to respond to ...

To say people who worked at the Madison County 911 Call Center had their hands full during the April 27, 2011, tornado outbreak might be an understatement. Just as a large tornado was taking aim on ...

Luzerne County paid one 911 employee $82,681 in overtime wages last year, and nine other county employees each received more ...